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Explore Our Legal Framework at dragon fortune

Our legal terms set out exactly what you can expect from us and what we ask of you when you open an account on dragon fortune.

Jurisdiction-Dependent AccessAccount Security PolicyPrivacy & Data RightsTouch 'n Go TermsGrabPay & Boost Conditions
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dragon fortune Explore Our Legal Framework at dragon fortune
HUBUNGI PASUKAN UNDANG-UNDANG

Open a Legal Query Through These Channels

If you have questions about any clause in these terms, your account rights, or a payment dispute involving Touch 'n Go, GrabPay, Boost atau FPX, our support team is available around the…

E-mel Rasmi Send a detailed written query to our legal inbox at dragonfortune.app. We acknowledge all e-mel within 24 hours and provide a full written response within three working days.
Live Chat Open the chat widget at dragonfortune.app for immediate assistance on account terms, payment conditions or any clause that is unclear. Available every hour of every day.
Borang Aduan Rasmi Submit a formal complaint or data-access request through the Aduan form in your account dashboard. All submissions receive a case reference number for tracking purposes.
KESELAMATAN & DATA ANDA

See How We Handle Your Account Data

Our data practices are designed to give you clear control over what we hold, how long we hold it, and who can access it.

Penyulitan Data

All personal data you submit — name, contact details, payment identifiers for Touch 'n Go, GrabPay, Boost dan FPX — is encrypted at rest and in transit using current industry-standard protocols.

Tempoh Penyimpanan

We retain transaction and account records for the minimum period required by law, after which data is securely deleted. You may request a copy of your records at any time through your account dashboard.

Dasar Kuki

Our site uses cookies to maintain your session and measure site performance. You can manage or withdraw cookie consent at any time via the cookie settings panel accessible from every page footer.

Kawalan Akses Akaun

Account login is protected by password hashing and optional two-factor authentication. Suspicious login attempts trigger an automatic lock and an alert to your registered e-mel address.

Permohonan Pemadaman Data

You have the right to request deletion of personal data that is no longer required for legal or operational purposes. Submit your request via the Aduan form and we will act within 30 days.

Siapa Yang Dihubungi

Direct all data-privacy matters to our designated privacy contact at dragonfortune.app. We do not share your data with third parties except where required by law or to process your payment methods.

Switch to the FAQ for Quick Legal Answers

The questions below cover the legal points we hear most often — from account eligibility to data rights and payment dispute procedures. If your question is not here, contact us directly through the channels listed above.

Account eligibility depends on local law and is available where local law permits. You are responsible for confirming that holding an account and making deposits through Touch 'n Go, GrabPay, Boost atau FPX is lawful in your location before you proceed.

Log in to your account, navigate to the Aduan form in the dashboard, and select 'Data Access Request'. We will compile and send your data within 30 days of receiving a verified request to your registered e-mel address.

Yes. Submit a deletion request through the Aduan form. We will remove data that is no longer required for legal or operational purposes within 30 days. Some records must be retained under law and cannot be deleted on request.

Raise the dispute through our Live Chat or e-mel channel within 14 days of the transaction date. We will review the payment record, liaise with the relevant payment processor, and provide a written outcome within five working days.

We send a notification to your registered e-mel address and display an in-app alert in your account notification panel before changes take effect. Continuing to use the platform after that date means you accept the updated terms.

We do not sell or share your personal data with third parties for marketing. Data is shared only where required by applicable law or where necessary to process payments via Touch 'n Go, GrabPay, Boost dan FPX on your behalf.

Records are held for the minimum period mandated by applicable Malaysian law. Once that period expires, data is securely and permanently deleted. You can contact our privacy team at any time to ask about the retention period for a specific record type.

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