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How dragon fortune Protects Your Personal Data

Your privacy matters to us — dragon fortune collects only the data needed to run your account, process payments via Touch 'n Go, GrabPay, Boost dan FPX, and…

Secure data storageTouch 'n Go & GrabPay privacyYour data access rightsTransparent retention periodsMalaysia-compliant policy
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dragon fortune How dragon fortune Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to access, correct, or delete your personal data held by dragon fortune, our dedicated privacy team is available through multiple channels.

Email Privacy Team Send your data access or deletion request to our privacy address at dragonfortune.app. We log every request with a reference number so you can track progress without chasing.
Live Chat Support Open the live chat window on dragonfortune.app and select the Privacy topic. A trained agent reviews your query in real time during standard support hours and escalates when needed.
In-Account Help Centre Log in, head to Account Settings, and submit a Privacy Request form. The form pre-fills your account ID so our team can locate your data records without asking for extra verification steps.
HOW WE HANDLE YOUR DATA

Browse the Six Pillars of Our Data Practice

We've built data handling around six concrete practices — not vague commitments. Each area below describes what we actually do with your information from the moment you open an account to the…

Data Collection

We collect only what your account needs: name, contact details, payment method references (Touch 'n Go, GrabPay, Boost dan FPX), and session logs. We do not collect data beyond what account operation and legal compliance require.

Cookie Usage

Our site uses session cookies to keep you logged in and analytics cookies to understand which lobby pages you open most. You can adjust cookie preferences in your browser at any time without losing account access.

Account Security

Passwords are stored as salted hashes — we cannot read your password even internally. Account access requires verified credentials, and suspicious login attempts trigger an automated alert sent to your registered email address.

Data Retention

Transaction and identity records are kept for the period required by applicable Malaysian financial regulations. Once that period expires, records are securely deleted from our servers on a scheduled purge cycle.

Third-Party Sharing

We share data with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — only to complete your transactions. No data is passed to advertisers, data brokers, or marketing platforms under any circumstances.

Your Request Rights

You may request a copy of your data, ask us to correct inaccuracies, or submit a deletion request at any time via our privacy contact channels. We confirm receipt within one business day and complete the action within seven.

Switch Through Common Privacy Questions

These answers address the questions we receive most often about how dragon fortune handles personal data. If your question is not covered here, reach us via live chat or the in-account Privacy Request form and we'll respond with a specific answer tied to your account.

We collect your name, email address, phone number, and payment method references such as your Touch 'n Go or GrabPay account identifier. We also log device type and session timestamps for security purposes.

Payment processors handle the transaction directly. We receive only a reference token confirming the deposit — we do not store your full Touch 'n Go wallet number or GrabPay credentials on our servers at any stage.

Yes. Submit a data access request through the in-account Privacy Request form or email our privacy team at dragonfortune.app. We compile and deliver your data summary within seven business days of acknowledgement.

Identity and transaction records are retained for the duration required by Malaysian financial regulations. Once the mandatory period ends, your records are removed in our scheduled secure deletion cycle — not kept indefinitely.

Only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX, and FPX — strictly to complete your transactions. We do not pass your data to advertisers, analytics resellers, or any other commercial third party.

Log in, open Account Settings, and use the Privacy Request form to submit a deletion request. Alternatively, contact us via live chat or email. We confirm receipt within one business day and complete deletion within seven business days.

We use session cookies to maintain your login state and analytics cookies to see which pages are opened most. You can block or clear cookies in your browser settings at any time — this does not remove your account or data.

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